For all queries or assistance, you may contact us:

Email: contact@sumizz.com

WhatsApp: +91 74051 58083

Order Cancellations

Customers may request an order cancellation within 6 (six) hours from the time the order is successfully placed and payment has been received.

• Cancellation requests must be submitted via email or WhatsApp within the specified timeframe.
• A cancellation request will be considered valid if it is sent within the 6-hour window, regardless of our response time.
• As we operate on a make-to-order manufacturing model, orders cannot be cancelled once processing (roasting/grinding/packing) has begun.

Refund Policy

• Approved refunds will be processed within 3 (three) working days via our authorized payment gateway partners.
• Payment gateway charges are non-refundable, and the final refunded amount may be approximately 97%–98% of the total payment.
• Refunds will be credited to the original mode of payment.

No Refund After Dispatch/Delivery

• Once an order is dispatched or delivered, it is not eligible for cancellation or refund.
• Customers are advised to verify all order details before placing the order.

Return & Replacement Policy

• Refunds will be issued only for defective, damaged, or expired products caused by processing errors.
• Customers must provide clear photo/video proof within 6 (six) hours of delivery.
• Only the affected items will be eligible for refund.

Note:
Slight swelling of coffee packets due to natural CO₂ release is normal and does not qualify as damage.

General Exclusions

We do not accept returns, replacements, or refunds in the following cases:

• Opened, used, or tampered products
• Damage due to improper storage or handling
• Complaints regarding natural packaging behavior
• Requests raised beyond specified timelines

Chargebacks & Payment Disputes

• By placing an order, the customer agrees to first contact us for resolution before initiating any chargeback or payment dispute.
• Initiating a chargeback without valid reason or without contacting us may be considered a breach of this policy.
• In such cases, we reserve the right to submit all relevant order, delivery, and communication records to the payment processor or bank to contest the dispute.
• Fraudulent or abusive chargebacks may result in blacklisting of the customer account and legal action, if necessary.

Dispute Resolution

• In case of any dispute, both parties agree to attempt resolution through mutual communication within 7 working days from the date of complaint.
• If unresolved, the matter shall be subject to mediation or legal proceedings as per applicable laws.

Limitation of Liability

• Our liability is strictly limited to the value of the affected product(s) in the order.
• We shall not be liable for any indirect, incidental, or consequential damages, including loss of business, profit, or reputation arising from the use of our products or services.

Force Majeure

We shall not be held responsible for delays or failure in performance caused by events beyond our control, including but not limited to:

• Natural disasters
• Transportation disruptions
• Government restrictions
• Strikes or unforeseen operational issues

Jurisdiction & Governing Law

• This policy shall be governed by and interpreted in accordance with the laws of India.
• Any disputes arising out of or related to this policy shall fall under the exclusive jurisdiction of the courts located in Bangalore, Karnataka.

Policy Acceptance

By placing an order with us, you acknowledge that you have read, understood, and agreed to this Cancellation, Refund, Return & Replacement Policy.