For all queries or assistance, you may contact us:

Email: contact@sumizz.com

WhatsApp: +91 74051 58083

Order Cancellations

1. Customers may request a cancellation within 6 (six) hours from the time the order is successfully placed and payment has been received.
2. Cancellation requests must be submitted either by email to contact@sumizz.com or via WhatsApp to +91 74051 58083 within the specified timeframe.
3. A cancellation request will be considered valid as long as it is sent within the stipulated 6-hour window, irrespective of our response time.
4. As we are a make-to-order coffee manufacturing company, every batch is freshly roasted and ground only after we receive your order. Therefore, we are unable to accept cancellations once this preparation process has begun.

Refunds

1. Upon approval of a valid cancellation request, refunds will be initiated within 3 (three) working days through our authorized payment gateway partners.
2. Please note that payment gateway service charges (if any) are non-refundable. Accordingly, the refunded amount may be approximately 97% to 98% of the total payment made.
3. The refunded amount will be credited to the original source of payment used at the time of transaction.

No Refund After Dispatch/Delivery

1. Once an order has been dispatched or delivered, it is no longer eligible for cancellation or refund under any circumstances.
2. Customers are advised to carefully verify their order details prior to finalizing the purchase.

Return & Replacement Policy

1. In the event that a customer receives defective, torn, or expired items due to human error during processing, we will refund the full amount of only the defective packets included in that order.
2. Customers must provide satisfactory proof of the damaged product (such as clear images of the item and packaging) within 6 (six) hours of receiving the order.
3. We strongly request customers to check the product packaging immediately upon delivery for any visible damage.
4. Please note that coffee packaging is designed to release carbon dioxide (CO₂) naturally after roasting, which in some cases may cause the packet to swell or appear slightly deformed. This is a normal process and does not indicate product damage.

General Exclusions

1. Returns, replacements, or refunds will not be provided in the following cases:
   • Products that have been opened, partially used, or tampered with after delivery.
   • Products that are damaged due to improper storage, handling, or negligence after delivery.
   • Complaints regarding normal packaging behaviour (such as CO₂ release causing minor swelling of coffee packets).
   • Requests raised beyond the specified timelines (6 hours for cancellations or defect reporting).
2. Our policies are designed to ensure fairness while maintaining the highest standards of product quality, hygiene, and customer satisfaction.